AI and Notification Disclaimer
Chatstat Pty Ltd (ABN 72 651 491 637, ACN 651 491 637)
Last updated: July 15, 2026
Summary
Chatstat uses automated systems and artificial intelligence to surface possible safety and wellbeing risks. These systems support human judgment. They do not replace it. Chatstat does not provide clinical, medical, legal, or emergency advice, and our alerts are not diagnoses. In an emergency, contact your local emergency services (000 in Australia, 911 in the United States and Canada, 999 in the United Kingdom).
This disclaimer applies to every Chatstat product surface, including the parent app, the school and organization dashboards, email and workplace notifications, exported reports, the API and MCP integrations, and the AI Guide.
What Chatstat does
Chatstat analyzes publicly available social media content and, where a customer enables it, content within configured workplace communication channels. We establish individual and aggregate baselines, analyze sentiment and pattern shifts, and contextualize alerts by risk type with engagement advice.
The purpose is early awareness and timely human intervention. The output is decision-support information for a parent, carer, educator, or designated responder.
What Chatstat is not
Chatstat is not a clinical tool. It does not diagnose, and it does not provide mental-health, medical, psychological, legal, or crisis advice.
Chatstat is not a monitoring guarantee. It does not detect every risk, and an absence of alerts does not mean an absence of risk.
Chatstat is not an emergency service. It is not designed for real-time crisis response, and it must not be relied upon as the sole safeguard for any person.
Accuracy and limitations of automated analysis
Automated analysis and AI-generated output can be incomplete, can misclassify content, and can produce both false positives and false negatives. Language, context, sarcasm, coded terms, and rapidly changing online behavior all reduce the reliability of any automated system, including ours.
Risk categories, severity bands, and recommended actions are indicative. They reflect patterns in the data available to us at the time of analysis. They are not findings of fact about any person, and they do not establish that a risk does or does not exist.
You are responsible for exercising your own judgment before acting on, or declining to act on, any Chatstat alert or AI Guide output. Where a situation may involve harm, seek qualified human help.
The AI Guide
The AI Guide is a generative feature that produces written responses, summaries, and engagement suggestions for parents, carers, schools, and organizations.
AI Guide output is generated by large language models and may contain errors, omissions, or statements that do not fit your specific circumstances. It is general information only. It is not clinical, medical, legal, or emergency advice.
We include disclaimers within the AI Guide experience. Because generative output is dynamic, a disclaimer may occasionally be absent, abbreviated, or displayed differently across devices and channels. The protections and limitations in this page apply to all AI Guide output regardless of whether an in-product disclaimer was shown, seen, or acknowledged in any particular instance.
Do not enter information into the AI Guide that you do not wish to be processed for the purpose of generating a response. Do not rely on the AI Guide as a substitute for professional advice or emergency assistance.
Notifications and delivery
Chatstat delivers alerts and notifications through the app, email, and configured workplace channels. Delivery depends on systems outside our control, including device settings, network availability, email filtering, and third-party platform behavior.
We do not warrant that any notification will be delivered, delivered on time, or seen. You should not configure Chatstat as the only channel through which a safety-relevant message could reach a responsible person.
Relationship to our terms
This disclaimer forms part of the Chatstat Terms of Service. Nothing in it excludes rights that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law.
Contact
Questions about this disclaimer: privacy@chatstat.com
