VoIP / Skype - $5 per month
ChatStat provides integration to Sykpe, so that you can send and receive calls directly to your web visitors using Voice over IP. You will need to have Sykpe installed on the system where you are running the ChatStat smart client. Once you have activated this FOD the setup is automatic.
ChatStat provides integration to Sykpe, so that you can send and receive calls directly to your web visitors using Voice over IP. You will need to have Sykpe installed on the system where you are running the ChatStat smart client. Once you have activated this FOD the setup is automatic.
Department Manager - $5 per month
Companies with multiple departments using Chatstat will need to activate this feature. This enables multiple departments within your organization to be tracked in the Chatstat system. For example, you may create a 'Sales' department and a 'Support' department. There is no limit to the number of departments you can create. Once activated the department management system provides the Administrator of the site full control of department population.. Chatstat is both operator and department aware. This means that when visitors click on the LIVE CHAT icon on you site, they will be asked which department or person they wish to speak to. This helps customers to quickly get the right person. Also with this feature, each department will generate department specific statistics that are available using the MovingGraph™ report FODs.
Companies with multiple departments using Chatstat will need to activate this feature. This enables multiple departments within your organization to be tracked in the Chatstat system. For example, you may create a 'Sales' department and a 'Support' department. There is no limit to the number of departments you can create. Once activated the department management system provides the Administrator of the site full control of department population.. Chatstat is both operator and department aware. This means that when visitors click on the LIVE CHAT icon on you site, they will be asked which department or person they wish to speak to. This helps customers to quickly get the right person. Also with this feature, each department will generate department specific statistics that are available using the MovingGraph™ report FODs.
Chat Transcript Preservation - $10 per month
This feature works in two ways. First it causes our streaming server to keep a complete backup copy of your chat and statistics history, in addition to the copy that it automatically streams to your main ChatStat administrator computer. Secondly, it allows for multiple computer workstations to download the full history of statistics for viewing, from the beginning of tracking history. Normally only the Administrator of the ChatStat account can see all site statistics.
This feature works in two ways. First it causes our streaming server to keep a complete backup copy of your chat and statistics history, in addition to the copy that it automatically streams to your main ChatStat administrator computer. Secondly, it allows for multiple computer workstations to download the full history of statistics for viewing, from the beginning of tracking history. Normally only the Administrator of the ChatStat account can see all site statistics.
Operator Seats - $20 per operator per month
Operator Seats enables you to control the number of users that can access the system and chat with your web visitors simultaneously. Each operator costs only $20 per month.
Operator Seats enables you to control the number of users that can access the system and chat with your web visitors simultaneously. Each operator costs only $20 per month.
In-Line Flash Chat - $5 per month
Chatstat uses Adobe Flash as it's chat interface, The flash chat Feature On Demand allows you to create a “Macromedia Flash” based chat window directly in your site. Unlike most other “click to chat” systems, this chat window is ‘in line’ within the web page itself. It allows visitors simply to start typing directly in the window. This innovative one touch chat system allows. customers to instantly talk with you without a popup interfering with the interface of your website.
Chatstat uses Adobe Flash as it's chat interface, The flash chat Feature On Demand allows you to create a “Macromedia Flash” based chat window directly in your site. Unlike most other “click to chat” systems, this chat window is ‘in line’ within the web page itself. It allows visitors simply to start typing directly in the window. This innovative one touch chat system allows. customers to instantly talk with you without a popup interfering with the interface of your website.
Multiple Website Support - $10 per month per additional website
By enabling this feature you will activate the CHATSTAT SETTINGS> SITE SETUP menu to access multiple website support. Once you have enabled multiple website within this menu, you can assign operators to any site within your supported site network. Also note that all Features On Demand automatically apply across all sites. Your first site is FREE, after that each site you add is $10 each per month.
By enabling this feature you will activate the CHATSTAT SETTINGS> SITE SETUP menu to access multiple website support. Once you have enabled multiple website within this menu, you can assign operators to any site within your supported site network. Also note that all Features On Demand automatically apply across all sites. Your first site is FREE, after that each site you add is $10 each per month.
Sync Speed - $10 per month
Synch Speed dictates how frequently your ChatStat smart client application pings your site in order to update your instant messenger interface with the current visitor list. The OFF setting pings the server approximately every 12 seconds. Activating this feature will enable real time updates.
Synch Speed dictates how frequently your ChatStat smart client application pings your site in order to update your instant messenger interface with the current visitor list. The OFF setting pings the server approximately every 12 seconds. Activating this feature will enable real time updates.
Language Translation - $20 per month
This Feature On Demand, powered by LEC, allows you to do on the fly translations, to and from English and 12 other languages. It is a first of its kind! The System also has subject matter dictionaries to make the translation very accurate. Expand your market opportunities and communicate freely with prospects and customers anywhere in the world with ChatStat! Once you activate this FOD, got to ChatStat Settings to select the language pair(s) of your choice.
This Feature On Demand, powered by LEC, allows you to do on the fly translations, to and from English and 12 other languages. It is a first of its kind! The System also has subject matter dictionaries to make the translation very accurate. Expand your market opportunities and communicate freely with prospects and customers anywhere in the world with ChatStat! Once you activate this FOD, got to ChatStat Settings to select the language pair(s) of your choice.
Icon Editor - $5 per month
If you enable the icon editor it allows you to upload and save your own live chat graphics. This allows you to customize the look and feel of your live chat icons to fit your site's style and space requirements. As soon as this Feature On Demand is enabled you can use the icon editor to individually upload different themes of graphics for each look and feel that to want. You may then switch between themes as you wish.
If you enable the icon editor it allows you to upload and save your own live chat graphics. This allows you to customize the look and feel of your live chat icons to fit your site's style and space requirements. As soon as this Feature On Demand is enabled you can use the icon editor to individually upload different themes of graphics for each look and feel that to want. You may then switch between themes as you wish.
Logo & Conversation Window Control - $5 per month
Logo control allows you to upload and replace the CHATSTAT logo at the top of the conversation window. While Conversation control allows one to customize the feel of the conversation window.
Logo control allows you to upload and replace the CHATSTAT logo at the top of the conversation window. While Conversation control allows one to customize the feel of the conversation window.
Auction Support - $5 per month
This Feature On Demand allows you to place a live chat icon within any auction. Using this FOD you can monitor as many auctions as you like.
This Feature On Demand allows you to place a live chat icon within any auction. Using this FOD you can monitor as many auctions as you like.
External Chat Link - $5 per month
This Feature On Demand Allows you to place a live chat icon within your e-mail signature or inside of a forum.
This Feature On Demand Allows you to place a live chat icon within your e-mail signature or inside of a forum.
Datastreaming Speed - $10 per month
Datastreaming Speed provides you will faster access to data for MovingGraph(tm) analytics. If you want to have update analytics we recommend that you activate this feature. The Datastreaming speed when the feature is NOT active is approximately every 12 hours. When you activate this feature data is updated every (1) hour.
Datastreaming Speed provides you will faster access to data for MovingGraph(tm) analytics. If you want to have update analytics we recommend that you activate this feature. The Datastreaming speed when the feature is NOT active is approximately every 12 hours. When you activate this feature data is updated every (1) hour.
Popup Editor - $5 per month
Gives the ability to customize the Operator Engaged conversation popup.
Gives the ability to customize the Operator Engaged conversation popup.
Page Thumbnails - $5 per month
Enables the ability to "preview" the page the user is on in the Quick Info section as well as the conversation window.
Enables the ability to "preview" the page the user is on in the Quick Info section as well as the conversation window.
Auto Chat Starter - $5 per month
Send proactive chat invitation popups automatically after a visitor has been on a page for a set number of seconds or minutes.
This allows you to keep ChatStat running in the background while still actively trying to engage your visitors!
Send proactive chat invitation popups automatically after a visitor has been on a page for a set number of seconds or minutes.
This allows you to keep ChatStat running in the background while still actively trying to engage your visitors!
Web Statistics - $10 per month
Our new graphing system will blow you away! You can instantly view vast amounts of data in many different graph styles. Over 40 graphs for Site Statistics can tell you just about everything you would ever want to know about your website traffic. It will tell you were your traffic is coming from, how long they stayed, what path they took through your site, what page they left and much more! There is also a complete set of graphs to help you with search engines.
Our new graphing system will blow you away! You can instantly view vast amounts of data in many different graph styles. Over 40 graphs for Site Statistics can tell you just about everything you would ever want to know about your website traffic. It will tell you were your traffic is coming from, how long they stayed, what path they took through your site, what page they left and much more! There is also a complete set of graphs to help you with search engines.
Operator Statistics - $10 per month
Our new graphing system will blow you away! You can instantly view vast amounts of data in many different graph styles. Over 40 graphs for Site Statistics can tell you just about everything you would ever want to know about your website traffic. It will tell you were your traffic is coming from, how long they stayed, what path they took through your site, what page they left and much more! There is also a complete set of graphs to help you with search engines.
Our new graphing system will blow you away! You can instantly view vast amounts of data in many different graph styles. Over 40 graphs for Site Statistics can tell you just about everything you would ever want to know about your website traffic. It will tell you were your traffic is coming from, how long they stayed, what path they took through your site, what page they left and much more! There is also a complete set of graphs to help you with search engines.
Remote Desktop Sharing and Control - $20 per month (+$20 for control)
Our new Remote Screen Sharing and Control allows you to remotely view the screen of your customer in a live chat session. The Remote Control feature allows you to help a customer checkout from your shopping cart, or easily provide hands-on tech support... the possibilities are limitless!
Our new Remote Screen Sharing and Control allows you to remotely view the screen of your customer in a live chat session. The Remote Control feature allows you to help a customer checkout from your shopping cart, or easily provide hands-on tech support... the possibilities are limitless!